Experts in Managing Customer Relationships

Bright Call Centre is the voice behind your brand, and we operate a three way working relationship with clients, customers and our people to be customer centric in everything we do.

Bright Call Centre is a leading customer oriented provider of call centres in the Philippines.

We pride ourselves on taking a flexible approach to meeting client needs with outsource models ranging from short-term trial or overflow services to long-term end-to-end customer management solutions.

Not only that we offer cost effective solutions for your outbound and inbound outsourcing and call centre needs, Best of all, it is run by an experienced Australian management team who is fluent in both English and Tagalog.

The Philippines is now the No 1 destination in the world for outsourcing, due to the fact that the Philippines has a 94% literacy rate and most Filipinos have excellent written and oral english skills, matched together with drive to be successful, and much cheaper labour costs than in Australia, the Philippines is your only choice for offshore telemarketing outsourcing or offshore call centre outsourcing.

In the Philippines a call centre position is highly sort after and all of our staff are university and college educated, with a minimum of 2 years call center experience. The package we offer is a complete turn key solution, so there are no additional fees to pay.

Why pay such high costs in Australia when you can employ highly qualified staff in the Philippines for less than half the price, for inbound or outbound sales, technical support, lead generation and appointment setting agents.

What you will get for your money!

▪   An experienced call centre agent with excellent English speaking skills

▪   Your agent will work a 40 hour week

▪   Working hours are based on your requested times

▪   All your call costs are inclusive to Australian landline and mobile phones

▪   A dedicated Australian account manager

▪   Daily and Weekly call reporting

▪   Facility for you to listen in on your agents calls

▪   Online CRM program for your agents to track leads and sales

▪   First class work environment for your agents